FAQ overview

Questions

Using Our Website
Billing
General
Internet Browsers of choice to use
If I lost my designs, how do I get them back?
What happens if you want your designs in another format?

Answers

Designs don't download or you get "Compressed (zipped) Folder is invalid or corrupted" message

There are two possible reasons for this behavior and they are both unique to using Internet Explorer. Please try the following steps one at a time in an attempt to solve your problem:

Possible Solution 1:

Before you download, make sure that the Confirm open after download option is selected. To verify this:

  1. 1. Click Start, point to Settings, and then click Control Panel.
  2. 2. Double-click Folder Options.
  3. 3. Click the File Types tab.
  4. 4. Scroll down to and click the .zip extension.
  5. 5. Click Advanced.
  6. 6. Verify that Confirm open after download is selected.

If after following the above steps you still have no success, please continue on to Solution 2.

Possible Solution 2:

  1. 1. Right Click the hyperlink, and then click Save or Save this file to disk in the File Download dialog box that appears.
  2. 2. In the Save As dialog box, specify a location to save the file to (for example, Desktop), and then click Save.
  3. 3. When the download is finished, open the .zip file, and then extract the files that are contained in it.
How do I download Freebies?
  • Login to your account.
  • Find the freebie, indicate your format and "add to cart". (a Freebie will always have a $0.00 price)
  • You can click on "view cart" or continue shopping and then "view cart" to "checkout".
  • On "checkout", you need to add your information. (as it is $0.00 you shall not be billed at all)
  • Click on "continue" and indicate "no payment information required"
  • Click on "place your order".
  • Your design download is in "My Account", waiting for you to download.
  • Just click on "my downloadable products" to download the design to your computer.
  • Please note that you can download free designs for the embroidery machine / s you have. Please do NOT download all the formats. That can result in your account being blocked.
  • Instead of sharing the designs, rather direct your friends to download the free designs for themselves.

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How do I download my designs?

How to download your designs:
1. Log in to the website www.astitchahalf.com
2. Click on "My Downloads". (in RED in left menu or at the top of the web page))
3. Click on your file you want to download.

Remember, you can download them 3 times before the link expires.

MAKE A BACKUP the moment you download the file for the first time. This might save you money, frustration and tears.

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How do I order designs?
  • Login to your account.
  • Choose your product and format.
  • "Add to cart"
  • You can click on "express checkout" or continue shopping and then "checkout".
  • On "checkout", you need to add your information.
  • Click on "continue"
  • Click on "place your order".
  • You are directed to 2CheckOut to complete billing information.
  • The you are automatically returned to the website.
  • Your design download is in "My Account", waiting for you to download.
  • Just click on "my downloadable products" to download the design to your computer.

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How many times can I download my designs?

Remember, you can download them 3 times before the link expires.

MAKE A BACKUP the moment you download the file for the first time. This might save you money, frustration and tears.

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How to earn credits to get designs for free?

There are quite a number of ways for you to earn FREE Bobin Bucks, thus entitling you to choose designs FOR FREE.

  • When you register you earn 10 Bobbin Bucks
  • When you purchase our products, you shall see that each product represents a certain amount of Bobbin Bucks. That is automatically added to your account on purchase.
  • When you refer a friend, after the first purchase of the friend, your account ia automatically credited with 10 Bobbin Bucks. The friend earns 10 Bobbin Bucks in his / her account for registering.If you send us project pictures of our designs and we use them on the website for display purposes, you get 10 Bobbin Bucks per project displayed.

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How to register My Account?
  • Click on "Login" or "My Account" in the top righthand corner of the website www.astitchahalf.com
  • Click on the "Create an Account" button just below the password field.
  • Fill in the email addy of your choice and choose a password you shall easily remember.
  • Click on the "submit" button.
  • Your account registration link is sent to your email addy. Once in your mailbox, just click that link and your account is active.

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How to send project pictures of our designs

Kindly send your project pics and info about our designs you used to annemarie@astitchahalf.com

Please ensure that the pictures are clearly visible and in focus. We shall then contact you with feedback of your Bobbin Bucks.

How to Unzip the files I downloaded

First of all, let us explain what a "zipfile" is, if you do not know yet.

When a large amount of design files are bundled together into a single file, this process is called "to zip a file". Thus you get a zipfile when you download our designs. This makes it very easy when you only have to work with a single file instead of 10 or 20 design files of one product.Think of the confusion when you download multiple files from more than one product. lol

There are many FREE software programs you can use to unzip your designs. I discovered CAM Unzip software that is FREE, easy to use and as it is a small program, it takes up a small amount of space on your computer.

Click on CAM Unzip and install it on your computer. (we are not affiliated to CAM unzip in any way and cannot be help responsilbe or liable for you using this software)

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How to use Discount Codes & Bobbin Bucks

How to use Discount Codes & Bobbin Bucks

Apply Bobbin Bucks:

1. Click on "my cart"
2. Add Bobbin Bucks to be used in the Bobbin Bucks box
3. Apply Bobbin Bucks

Your total will automatically be adjusted.

1. Click on "my cart"
2. Add Discount code in Discount Coupon box
3. Apply Discount code

Your total will automatically be adjusted.

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If I lost my designs, how do I get it back?

We appreciate your continued support tremendously and would like your purchases always to be available to you.

What options you have when you loose all your designs.

Rather avoid the loss of designs than to try to get them back. We strongly suggest that you download your designs immediately after purchase. Then please save it on a separate drive e.g. an external drive. Should anything happen to your designs then you can retrieve them from your backup drive.

In the event of you loosing your designs, the following will apply:

Log a ticket on our system and let us know which designs need to be replaced.

Designs purchased in that calendar year will be replaced free of charge.

Any other designs purchased will be replaced at $1.00 per order. (not per design, per total order that needs to be replaced)

We shall send you a payment request for the agreed upon amount.

We then provide you with a set of download links for the lost designs.

Payment Options: PayPal & Google Checkout

For your convenience we have 2 payment options available. PayPal and Google Checkout. 1. PayPal:- Even if you do NOT have a PayPal account you can still use the PayPal option to pay for designs.

To use PayPal -

  • click on "view cart" -
  • click on "proceed to checkout" -
  • complete the transaction through PayPal 2.

To use Google Checkout -

  • click on "view cart" -
  • click on "Google Checkout" -
  • complete the transaction through Google Checkout

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Refunds

All of our unique machine embroidery designs are 100% original and of extremely high quality. In fact... we guarantee that you will have a perfect stitch with each of our downloadable designs.

  • In the unlikely event that you are not satisfied, we shall do everything in our power to resolve the issue.
  • If a solution cannot be reached we shall refund the money paid for the design in question, less 15% handling fee.

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We recommend using Firefox or Google Chrome Internet Browers

We have noticed that with Microsoft's latest update of "Internet Explorer" our visitors complained of problems accessing our website. The visitors that use Firefox or Google Chrome were not affected.

Should you experience these problems and you are using Internet Explorer, you might want to consider using alternative browsers like Firefox or Google Chrome. Feel free to click on any of the 2 browsers to download your free software.

Mozilla Firefox

Google Chrome

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What are "Bobbin Bucks"?

The Bobbin Bucks system is our way to reward our clients for loyally supporting us. You can accumulate Bobbin Bucks in 3 ways:

1. With each order you shall automatically receive the Bobbin Bucks in to your account. (amount of Bobbin Bucks will depend on the value of the order)
2. You can refer a friend to join our website. When you log in to "My Account" on our website, just click on "Bobbin Bucks referrals". When your friend makes the first purchase your shall receive 6 Bobbin Bucks automatically to your account.
3. Send in pictures of your project of our designs. If we publish your project you shall receive 12 Bobbin Bucks per project.

Here's how to use Bobbin Bucks towards a purchase:

1. Add the designs to your cart you wish to purchase
2. Click "My Cart" in the top right corner of the page
3. In your cart you will be able to apply Bobbin Bucks to your order in increments of 10.
4. Proceed to Checkout with the Bobbin Bucks discount applied
5. If the Bobbin Bucks do NOT cover the total amount of your order, you shall have to pay the outstanding amount.

You can get so many designs for free by accumulating your Bobbin Bucks.

Bobbin Bucks Expire:
To check when your Bobbin Bucks expire, please log in to your account and click on My Bobbin Bucks.
Bobbin Bucks are valid for a period of 3 months from the date you placed your order.
Once they have expired your loose them so PLEASE make a note or check regularly to avoid this loss.

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What happens if I forget my password?
  • Click on "Login" or "My Account" in the top righthand corner of the website www.astitchahalf.com
  • Click on the "forgot your password" link at the bottom of the login page.
  • Your password will immediately be sent to your mailbox.

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What happens if you want your designs in another format?

What happens if you want your designs in another format?

Please log a ticket on our system requesting the desired new format.

We shall send you a payment request for $1.00 per order.

We shall provide new download links of current orders in your account in the new format you requested.

Why register an account?
  • To choose and download freebies
  • Proceed through checkout faster when making a purchase
  • Check the status of orders
  • Download orders
  • View past orders
  • Make changes to your account information
  • Change your password

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